FREQUENTLY ASKED QUESTIONS
What are your normal business hours of operation?
ANSWER: Our business hours of operation are Monday through Friday 8:00 a.m. to 5:00 p.m. (ET). Closed on federal holidays. Purchase online anytime.
Why was my order refunded and cancelled?
ANSWER: We automatically refund and cancel orders for any of the following 3 reasons:
- Item(s) cannot be shipped internationally due to flight cancellations and/or severe delivery delays associated with Coronavirus (COVID-19)
- Item(s) cannot be exported outside the USA due to licensing restrictions (i.e. officially licensed U.S. Army, U.S. Navy, U.S. Air Force, U.S. Marines & U.S. Coast Guard merchandise)
- Item(s) is/are out of stock and we do not have an ETA on the re-stock date for the out-of-stock item(s) from the manufacturer or supplier.
Do you sell your U.S. Military items on eBay or Amazon?
ANSWER: No, we do not sell any military items on Amazon or eBay. This is primarily due to the fact that both of these online marketplaces have been historically notorious for allowing their Sellers and/or Members to advertise and sell non-licensed U.S. Military headwear, t-shirts, and/or other related items, which does not help support the U.S. Military Morale, Welfare & Recreation programs for active duty military, military veterans and their dependents.
Do you currently have a brick and mortar retail location?
ANSWER: No. We do not have a brick and mortar retail location at this time. All of our business is conducted online through our website, via telephone ordering, e-mail ordering, or in-person at festivals, Veterans events, trade events, etc.
Can you please send me a printed catalog?
ANSWER: We certainly would if we could, but unfortunately we are only issued one new Dealer catalog annually from each supplier. We do not produce and print our own catalogs at this time, however we have put links on our website to all of our suppliers' electronic catalogs for you to peruse at your leisure. To access our suppliers' electronic catalogs, just go to https://www.usmilitaryhats.com/catalogs/.
Do you offer bulk and/or wholesale pricing?
ANSWER: Yes, we offer bulk and wholesale pricing. If you are interested in purchasing bulk and/or wholesale from us for your retail store, corporation, department or organization, please call (615) 840-1631 Monday through Friday 8:00 a.m. to 5:00 p.m. (ET).
What are the minimum order quantities (MOQ) to purchase U.S. Veteran Wear™ custom caps and T-shirts?
ANSWER: U.S. Veteran Wear™ Wholesale custom baseball caps require a minimum order quantity of 144 caps (1 case) per style (i.e. same artwork/design, same cap SKU, same color/pattern, etc.). U.S. Veteran Wear™ Wholesale custom T-shirts require a minimum order quantity of 120 t-shirts.
Can you please send me your wholesale price list?
ANSWER: U.S. Veteran Wear™ Wholesale pricing is confidential, and it varies from customer to customer depending on ordering and sales volume. If you are interested in becoming a wholesaler of U.S. Veteran Wear™ merchandise, please call us during our normal business hours. Please be advised that our minimum wholesale order is $500 (USD). If you're looking for wholesale pricing for any other supplier's brand(s) besides U.S. Veteran Wear™, then please locate and contact those suppliers directly.
Do you design, produce and sell custom embroidered caps?
ANSWER: Yes. Please call (615) 840-1631 during our normal business hours, and we will be glad to prepare a no-obligation custom estimate for you. Please be advised there is a minimum order quantity of 144 caps per style and design — no exceptions.
Do you offer custom caps and T-shirts designs, embroidery, screenprinting, etc?
ANSWER: Yes, we design custom baseball caps and T-shirts and have them produced by a licensed supplier or manufacturer. Extreme graphics design, embroidery, screenprinting and dye sublimation are done by suppliers and manufacturers who require bulk orders and quantity minimums to produce custom merchandise. Please contact us during our normal business hours at (615) 840-1631 Monday through Friday 8:00 a.m. to 5:00 p.m. (ET) for more details if you are interested in purchasing custom caps and/or T-shirts.
I don't see the hat I'm looking for on your website - can I still order it from you or is it still available?
ANSWER: Yes, it's possible that a particular hat may be available and just isn't currently being shown on our website due to daily stock level changes, and the continued growth of our online military shop. There may be times when we can still get the "elusive" hat for you, and there may be other times when the hat cannot be acquired for being discontinued. Please contact us to check the status of an item to learn whether it is out of stock or if it is available for purchase.
When will my hat or other item(s) be shipped?
ANSWER: Most in-stock items usually ship within 2-5 business days from us, the manufacturer, and/or supplier; business days exclude weekends and holidays. If we have an item that is physically in-stock at our location, we usually ship those items within 1 to 2 business days. For made to order items (i.e. t-shirts), the turnaround time for production and for the item(s) to ship may take up to 10 business days. There may be other times where uncommon delays may occur, so we encourage you to pay close attention to notifications we've posted throughout our website regarding these delays and/or contact us regarding potential delays before placing your order.
The shipment date of the ordered item(s) may vary from supplier to supplier. The estimated time as to when the item(s) will ship or be delivered depends on which item(s) were ordered, where the item(s) are shipping from, and where the item(s) are shipping to. Manufacturers and Suppliers do not always provide us with shipping tracking information. We immediately provide shipping and tracking information to customers via e-mail notification for items that are packaged and shipped directly from our location. We do provide shipping and tracking information to customers via e-mail notification if and when we receive tracking information from third-party suppliers.
When will my hat(s) and/or other item(s) be delivered?
ANSWER: Except where an epidemic, pandemic, inclement weather, a natural disaster, an act of government or an act of God may occur, the item(s) you ordered should be shipped within 2 to 10 business days depending on the brand and supplier, and delivered depending on the shipping method you selected during checkout. Delivery time is in addition to the time it takes to process and ship the ordered item(s).
Do you ship merchandise outside of the USA?
ANSWER: We do not ship merchandise to international destinations, however we do ship merchandise to Army Post Offices (APO), Fleet Post Offices (FPO) and Diplomatic Post Offices (DPO).