FAQ

FREQUENTLY ASKED QUESTIONS

Do you offer custom caps and T-shirts designs, embroidery, screenprinting, etc?

Yes, we design custom baseball caps and T-shirts and have them produced by a licensed supplier or manufacturer. Extreme graphics design, embroidery, screenprinting and dye sublimation are done by suppliers and manufacturers who require bulk orders and quantity minimums to produce custom merchandise. Please contact us during our normal business hours at (615) 840-1631 Monday through Friday 8:00 a.m. to 5:00 p.m. (CST) for more details if you are interested in purchasing custom caps and/or T-shirts.

Can I purchase my very own custom made U.S. Warriors military hats from USMILITARYHATS.COM?

No, but we can have hats produced for you with U.S. Warriors-like quality, and even better. To the best of our knowledge, U.S. Warriors only produces and brands their own proprietary custom headwear.

I don't see the hat I'm looking for on your website - can I still order it from you or is it still available?

Yes, it's possible that a particular hat may be available and just isn't currently being shown on our website due to daily stock level changes. There are times we can still get the hat for you, and there are times when the hat was taken off our website because it is out of stock or has been discontinued. You can contact us to check the status of an item to learn whether it is out of stock or it is available for purchase.

What are the minimum quantities to purchase custom caps and T-shirts?

Custom baseball caps typically require a minimum quantity of 144 caps (1 case) per style (i.e. same artwork/design, same cap SKU, same color/pattern, etc.). FlexFit brand custom caps require a 720 piece (5 cases) minimum per style.

Custom T-shirts usually require a minimum quantity of 120 in the following sizes:  L (20), XL (40), 2XL (40), 3XL (20).

When will my hat or other item(s) be shipped?

Most in-stock items usually ship within 2-5 business days (excluding weekends) from the manufacturer or supplier. If we have an item that is physically in-stock at our location, we usually ship those items within 1 to 2 business days. If an item is marked "Out of Stock" or "Backordered" with the manufacturer or supplier, the shipment date of the item may vary from supplier to supplier. The estimated time as to when the item(s) will ship or be delivered depends on which item was ordered, where the item is shipping from, and where the item is shipping to. Manufacturers and Suppliers do not provide us with shipping tracking information until the item has shipped, however we immediately provide shipping and tracking information to customers via e-mail notification for items that ship directly from our location.

When will my hat or other item(s) be delivered?

Except where inclement weather, a natural disaster or an act of God may become a factor, the item(s) you ordered should be delivered within 1 to 3 business days following the date of shipment depending on the shipping method you selected during checkout.

Do you offer bulk and/or wholesale pricing?

Yes, we offer bulk and wholesale pricing. If you are interested in purchasing bulk and/or wholesale from us for your retail store, corporation, department or organization, please call (615) 840-1631 Monday through Friday 8:00 a.m. to 5:00 p.m. (CST).

Do you ship to destinations located outside of the USA?

Yes, however there are some international destinations that we will not deliver to. We can deliver to most international destinations with international delivery services provided by USPS, UPS or FedEx. If you are located outside the USA and would like to have products shipped to your destination, please contact us during our business hours of operation at (615) 840-1631 for more information.

Do you ship officially licensed U.S. Military merchandise outside of the USA?

No. Due to licensing restrictions, we are unable to ship officially licensed U.S. Military merchandise outside of the USA, with the exception of shipping to Army Post Offices (APO), Fleet Post Offices (FPO) and Diplomatic Post Offices (DPO).

What are your normal business hours of operation?

Our business hours of operation are Monday through Friday 8:00 a.m. to 5:00 p.m. (CST). Closed on federal holidays. Purchase online anytime.

Do you currently have a brick and mortar retail location?

No. We do not have a brick and mortar retail location at this time. All of our business is conducted online through our website, via telephone ordering, e-mail ordering, or in-person at festivals, Veteran events, trade events, etc.

Do you design, produce and sell custom embroidered caps?

Yes. Please call (615) 840-1631 during our normal business hours, and we will be glad to prepare a no-obligation custom estimate for you.

Are all of your caps Made in the USA?

No. Although we prefer, sell and fully support Made in USA merchandise, some of the products we sell are imported.  Regardless of where the products are made, all or a portion of licensing fees paid for officially licensed U.S. Military merchandise goes towards funds to help support active duty military, veterans and their families through programs such as the U.S. Military's Morale, Welfare and Recreation programs.