FREQUENTLY ASKED QUESTIONS
What are your normal business hours of operation?
ANSWER: Our business hours of operation are Monday through Friday 8:00 a.m. to 5:00 p.m. (CT). Closed on federal holidays. Purchase online anytime!
Why was my order refunded and cancelled?
ANSWER: We automatically refund and cancel orders for any of the following 7 reasons:
- Item(s) cannot be shipped internationally due to flight cancellations and/or severe delivery delays associated with Coronavirus (COVID-19)
- We do not process orders that originated in a country or region outside the United States, which includes the use of VPN servers to place orders from outside the United States
- Official licensed U.S. Military merchandise may not be exported outside the USA due to licensing restrictions
- Item(s) is/are out of stock and we have not been able to successfully reach you regarding your order
- Item(s) is/are out of stock and we do not have an ETA on the re-stock date for the out-of-stock item(s) from the manufacturer or supplier
- Incorrect billing and/or shipping & delivery information was provided during checkout
- The shipping address for the order belongs to a freight forwarding company, and we do not ship merchandise to freight forwarding companies.
Do you sell your U.S. Military items on eBay or Amazon?
ANSWER: No, we do not sell any military items on Amazon or eBay. This is primarily due to the fact that both of these online marketplaces have been historically notorious for allowing their Sellers and/or Members to advertise and sell non-licensed U.S. Military headwear, t-shirts, and/or other related items, which violates the intellectual property rights of the U.S. Military and its respective branches and does not help support the U.S. Military Morale, Welfare & Recreation programs for active duty military, military veterans and their dependents.
Do you currently have a brick and mortar retail location?
ANSWER: No. We do not have a brick and mortar retail location at this time. All of our business is conducted online through our website, via telephone ordering, e-mail ordering, or in-person at festivals, Veterans events, trade events, etc.
Can you please send me a printed catalog?
ANSWER: We certainly would if we could, but unfortunately we are only issued one new Dealer catalog annually from each supplier. We do not produce and print our own catalogs at this time, however we have put links on our website to all of our suppliers' electronic catalogs for you to peruse at your leisure. To access our suppliers' electronic catalogs, just go to https://www.usmilitaryhats.com/catalogs/.
Do you offer bulk and/or wholesale pricing?
ANSWER: We offer wholesale pricing on custom caps and custom t-shirts orders only. We offer bulk discounted pricing on in-stock merchandise, however we do not offer wholesale pricing of in-stock merchandise (i.e. wholesale pricing applies to custom orders only). Bulk pricing varies from customer to customer depending on ordering and sales volume. If you are interested in purchasing bulk or wholesale merchandise from us for your retail store, corporation, department or organization, then please do not hesitate to give us a call during our normal business hours (excluding federal holidays) at (877) 872-4287 Monday through Friday 8:00 a.m. to 5:00 p.m. (CT).
What are the minimum order quantities (MOQ) to purchase non-licensed custom "Veteran" caps?
ANSWER: Non-licensed custom military veteran baseball caps require a minimum order quantity of 144 caps (1 case) per style (i.e. same artwork, same layout/design, same embroidery locations, etc.) — pricing depends on quantities being ordered.
What are the minimum order quantities (MOQ) to purchase official licensed custom U.S. Military caps?
ANSWER: Official licensed custom military baseball caps require a minimum order quantity of 288 caps (2 cases) per style (i.e. same artwork, same layout/design, same embroidery locations, etc.) — pricing depends on quantities being ordered.
What are the minimum order quantities (MOQ) to purchase custom "Veteran" t-shirts?
ANSWER: Custom Veteran T-shirts printed digitally require a minimum order quantity of 1 (ea.) t-shirt. Custom screen printed Veteran T-shirts require a minim order quantity of 12 (ea.) t-shirts — pricing depends on quantities being ordered.
Can you please send me your wholesale price list?
ANSWER: Wholesale pricing is provided to us from our network of wholesalers and is strictly confidential. If you are interested in buying custom wholesale merchandise, please call us during our normal business hours. Please be advised that minimum wholesale quantities and volumes apply. If you're looking for wholesale pricing from any of our suppliers, then please locate and contact those suppliers directly.
Do you offer custom caps and T-shirts designs, embroidery, screenprinting, etc?
ANSWER: We design custom baseball caps and T-shirts and have them produced by a trusted manufacturer. Extreme graphics design, embroidery, screen printing and dye sublimation are produced by manufacturers who require bulk orders and quantity minimums to produce custom merchandise. Please contact us during our normal business hours at (877) 872-4287 Monday through Friday 8:00 a.m. to 5:00 p.m. (CT) for more details if you are interested in purchasing custom headwear and/or T-shirts.
I don't see the hat I'm looking for on your website - can I still order it from you or is it still available?
ANSWER: Yes, it's possible that a particular hat may be available and just isn't currently being shown on our website due to daily stock level changes, and the continued growth of our online military shop. There may be times when we can still get the "elusive" hat for you, and there may be other times when the hat cannot be acquired for being discontinued. Please contact us to check the status of an item to learn whether it is out of stock or if it is available for purchase.
When will my hat or other item(s) be shipped?
ANSWER: Most in-stock items usually ship within 2-5 business days from us, the manufacturer, and/or supplier; business days exclude weekends and holidays. If we have an item that is physically in-stock at our location, we usually ship those items within 1 to 2 business days. For made to order items (i.e. t-shirts), the turnaround time for production and for the item(s) to ship may take up to 10 business days. There may be other times where uncommon delays may occur, so we encourage you to pay close attention to notifications we've posted throughout our website regarding these delays and/or contact us regarding potential delays before placing your order.
The shipment date of the ordered item(s) may vary from supplier to supplier. The estimated time as to when the item(s) will ship or be delivered depends on which item(s) were ordered, where the item(s) are shipping from, and where the item(s) are shipping to. Manufacturers and Suppliers do not always provide us with shipping tracking information. We immediately provide shipping and tracking information to customers via e-mail notification for items that are packaged and shipped directly from our location. We do provide shipping and tracking information to customers via e-mail notification if and when we receive tracking information from third-party suppliers.
When will my hat(s) and/or other item(s) be delivered?
ANSWER: Except where an epidemic, pandemic, inclement weather, a natural disaster, an act of government or an act of God may occur, the item(s) you ordered should be shipped within 2 to 10 business days depending on the brand and supplier, and delivered depending on the shipping method you selected during checkout. Delivery time is in addition to the time it takes to process and ship the ordered item(s).
Do you ship merchandise outside of the USA?
ANSWER: We do not ship merchandise to international destinations, however we do ship merchandise to Army Post Offices (APO), Fleet Post Offices (FPO) and Diplomatic Post Offices (DPO).