Shipping & Returns
SECTION 1 - SHIPPING
Unless otherwise selected by the customer during checkout, we deliver orders via United States Postal Service for items weighing up to a maximum weight of 70 pounds to governed and restricted areas throughout the United States, and to U.S. Military APO/FPO addresses.
To qualify for free shipping offers displayed on this website, the shipping & delivery address of your online order must be a U.S. or APO/FPO address. Otherwise, additional shipping, handling and/or delivery fees and other charges may apply. Please contact us for more information.
We can ship to virtually any verified address in over 200 countries however there are restrictions on some products which cannot be shipped to international destinations. Please refer to our shipping & delivery services providers' websites for details.
Depending on total number and weight of items, wholesale or bulk item orders may be shipped via USPS®, FedEx Home Delivery for delivery to residential addresses, FedEx Ground if delivering to a specific business area, or UPS Ground.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your item(s) and select the most appropriate shipping option(s). Depending on the shipping provider selected, shipping date estimates may appear on the shipping quotes page. Consider the following:
- In general, orders which are placed on this website usually ship in 2 to 5 business day(s), however this cannot be guaranteed due to the popularity of the products we sell and any associated unforeseen circumstances, such as potential delays in shipping & delivery during inclement weather conditions, back-ordered stock, U.S. Customs delays, national and federal holidays and seasonal holidays, etc.
- Most of our suppliers drop-ship items directly to our customers from their warehouse locations across the United States. Some suppliers in our network have the capability of drop-shipping to our customers within 1-2 business day(s). Ordering items in our online system from some drop-ship suppliers may require a minimum of 2-5 business days turnaround time for the ordered items to ship. For this reason, we have established the global average of 2 to 5 business day(s) turnaround time. Each product's Availability is noted on its individual product details page, however please be advised that orders may be delayed per, but not limited to the aforementioned scenarios.
- Except where otherwise noted, orders received on or the preceding last day before holidays observed by the United States Postal Service shall be processed on the next regular business day proceeding the last day of the observed holiday.
- Except where otherwise noted, orders received before 11:00 a.m. (CST) Monday through Friday will be processed and submitted to the manufacturer/supplier for fulfillment the same regular business day.
- Except where otherwise noted, orders received after 11:00 a.m. (CST) Monday through Friday will be processed and submitted to the manufacturer/supplier for fulfillment the next regular business day.
- Except where otherwise noted, orders received over the weekend (Saturday or Sunday) will be processed and submitted to the manufacturer/supplier for fulfillment the next regular business day.
- Orders received for out of stock items will be placed on "Backordered" status until the item is re-stocked and available for order fulfillment. Customers will be notified promptly regarding any out of stock items, at which time you will have the opportunity to confirm or decline the back-ordered item(s).
- Items listed on our website may or may not be in stock, or may be on back-order or have become discontinued. We check with vendors and monitor stock levels frequently, however we cannot guarantee that any item will be in stock at the time your order is placed online. To ensure that quantities can be met for single items, small orders and/or larger orders, please be sure to give us a call at (615) 840-1631 during normal business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. (CST) to obtain confirmation of quantities available from our suppliers.
ESTIMATED DELIVERY TIME
Unless otherwise specified, all single item orders weighing up to 70 pounds will be shipped only to destinations within the United States including its territories and APOs/FPOs via United States Postal Service Priority Mail with an estimated delivery of 1 to 3 business days from the date the buyer's order status is set to "Shipped" or "Partially Shipped". Items shipping to APO/FPO addresses may take an additional 6 to 12 business days to arrive at its intended destination. Consider the following:
- If you pay via PayPal and you are not yet a verified PayPal customer, then shipment of ordered items may be delayed until our merchant services provider (PayPal powered by Braintree) can verify that your account has the necessary funds to complete the processing of your order, thus allowing our suppliers to drop-ship your item(s) to the qualified U.S. destination of your choice.
- If you pay via credit or debit card and you are a verified PayPal customer with the same credit card on file with PayPal as a verified payment method, your payment should be processed immediately via PayPal as long as funds are available in your PayPal account at the time of the initial purchase transaction, thus allowing us to fulfill your order and have your purchased item(s) drop-shipped to you as soon as the item(s) is/are available to ship.
Please be advised that during U.S. holidays (i.e. Thanksgiving, Christmas, etc.), standard delivery times may be extended depending on carriers' workloads. Please allow an additional 7 business days for delivery during any of these extended delivery times.
SHIPPING TO APO OR FPO MILITARY ADDRESSES
Items being sent to APO and FPO addresses should be delivered within 7 to 10 business days after items have been shipped, however please be advised orders could take up to 14 business days or longer to deliver subject to production and turnaround times and/or availability of stock. In some cases, it may take longer than expected due to any delays during shipment (i.e. Customs inspections for imported items, etc.).
ENTERING APO OR FPO MILITARY ADDRESSES
To make sure your package gets to its destination, follow these instructions for entering a military address.
SECTION 2 - PRE-ORDER ITEMS
Any item(s) that are labeled "Pre-Order" throughout our website means that the item(s) have no current estimated date of arrival, however these items are typically available within 1 to 3 months of placing your order with us. Pre-Order items displayed throughout our website have a "Pre-Order" button instead of an "Add To Cart" button. Availability, fulfillment and delivery dates of pre-ordered items may vary from one item and/or supplier to another. For more information about purchasing pre-order items on our website, please call (615) 840-1631 during normal business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. (CST).
SECTION 3 - SOLD OUT ITEMS
Item(s) which are labeled, "Sold Out" may be available for re-stock upon request, however this is not a guarantee and depends on whether or not the manufacturer plans to re-stock the requested item(s). Please be sure to get in touch with us regarding any item(s) marked Sold Out. If you also happen to be looking for any type of item(s) we do not currently have displayed on our website at this time, please contact us so we can locate the item(s) and give you a price quote and estimated time of delivery. Most out of stock items are refilled within anywhere from a few weeks to a couple of months, and in a lot of cases in a few days. Please let us know what you're looking for and we can strive to get it for you at a very fair and competitive price with USPS Priority Mail shipping to locations within the United States. We can also ship worldwide via FedEx or DHL. Customer requests to have item(s) shipped worldwide may require additional shipping and handling fees. Certain merchandise and delivery location restrictions apply. Please contact us for more information.
SECTION 4 - RETURNS
Returns or exchanges may be authorized on a case-by-case basis if item(s) you received were defective in manufacturing, or if we determine that you are due a refund for certain unforeseen circumstances such as untimely (delayed) transport and/or delivery by the shipping company, etc.
If an item is drop-shipped to you (the customer) directly from the manufacturer or supplier, or if any fees are incurred from the manufacturer or supplier for handling or drop-shipping, a refund of these fees shall not be authorized for returned merchandise. Standard shipping costs may be refunded if the item you received from us is different from the item you ordered, or if the merchandise is defective in manufacturing.
Items may not be returned for a refund for the following reason(s):
- National Origin of Merchandise (i.e. Imported merchandise may not be returned for a refund simply because it is not "Made in USA"). All products on our website that are Made In USA are marked with "Made In USA" in the names of those products. If you are unsure whether or not a product is imported or Made in USA, please contact us during our normal business hours.
To return one or more items to us, you must first notify us within the first 72 hours of delivery and/or receiving the item(s) you would like to return, and the reason for the return request, and we will assign a Return Merchandise Authorization (RMA) Number to you if the item(s) you purchased from us and want to return are in the same or like condition the item(s) were in when the item(s) were first shipped and delivered to you.
If you received any item from us that was lost or damaged during shipment, you must first file a claim with the shipping carrier (i.e. USPS, UPS, FedEx, etc.) and send us the shipping carrier's name who lost your item(s) or delivered the damaged item(s) to you. Be sure to include the claim number your shipping carrier provides to you upon you filing a damages claim for item(s) damaged during shipment. If the shipping carrier does not issue you a claim number, ask them to provide you with some sort of confirmation or documentation that you can send us to verify that your claim was filed.
Please be advised that regardless of the outcome of your claim for lost or damaged items during shipment with the shipping carrier, there are instances where we may still pay for the return shipping. This decision is made strictly on a case-by-case basis.
We will immediately process your request to return, refund or exchange the purchased item(s) upon customer's (your) return and our receipt of the same exact item(s) customer (you) purchased from us. Please be advised that any opened (open box) return items, especially those which are missing the original manufacturer's sewn labels or tags, printed logo tags and/or printed brand tag(s) will require a $5.00 or 15% restocking fee (whichever fee amount is greater), less the cost for shipping and taxes. We charge a $5.00 restocking fee or a 15% restocking fee (whichever fee amount is greater) for any returned item(s) that have been opened because we can no longer sell the item(s) as "New", which decreases the retail value of the item(s) being returned.
Because there is no way for us to reasonably and accurately determine the proximate cause of the loss or damages to opened item(s) which have already been delivered to you, we cannot issue refunds for merchandise that was opened, lost, damaged or stolen after shipment and delivery of your ordered item(s) have already been successfully completed, and such item(s) have been delivered and/or received at the address location the customer specified during check-out when the customer initially placed the order for and purchased the item(s) on our website. We strongly encourage every customer to take great care in considering the address where they would like to have their newly purchased item(s) delivered to help us serve our customers better.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.